A business calling identity
Discuss number availability and service requirements for your business, then plan how customers will use the number across your channels.
Products & solutions IVR Cloud Telephony
Toll Free Number
Give customers one clear way to reach your team.
Bring your business phone experience together with IVR and CRM context. Help callers reach the appropriate department and make incoming conversations easier to follow up.
STINGO CONNECTED BUSINESS
Toll Free NumberPeople, process and next actions.
Built around your daily workToll Free Number,
Toll Free Number,
explained.
A business number is only useful when the person calling can reach the right help. Plan the greeting, routing and follow-up process as one customer experience.
IVR call routing
Use configured menu choices and routing rules to guide callers to a department or agent.
Customer context
Connect the telephony workflow with CRM information so conversations can be followed by an assigned action.
Call activity insight
Review volume, duration and routing effectiveness to understand when callers need help and where the process can improve.
From first action to follow-through
How it works, step by step.
Plan
Choose the departments, languages and business hours your call flow needs.
Configure
Agree on the number, greeting, menu choices and destination teams.
Handle
Route incoming calls and capture the information needed for the next action.
Review
Check call activity and refine routing or staffing where customers encounter delays.
Illustrative use case
One contact point for sales and service
A business receives both new enquiries and support calls. A short IVR menu directs callers to the relevant team, while the receiving agent records the next action in CRM.
Toll Free NumberA shared process. A visible next step.
01Plan
02Configure
03Handle
04Review
Make the demo relevant to your team
Start with your real workflow.
Bring your preferred greeting, department list and business hours. Confirm number availability, setup requirements, usage charges and the process for calls received when the team is unavailable.
Discuss your requirementsYour questions, answered
Before you get started.
Practical details to help you plan the right setup for your team.
Is the number service free for the business?
Do not assume that. Number rental, setup and usage depend on the agreed provider plan. Request a quote that explains the applicable charges.
How is this different from Tele Calling CRM?
A toll-free solution is a business contact channel with an inbound call flow. Tele Calling CRM focuses on agents contacting leads and managing their follow-ups.
Can callers choose a department?
The IVR workflow supports configured routing. Keep the menu short and validate the destinations with your team before launch.